<img height="1" width="1" style="display:none;" alt="linkedin pixel code" src="https://dc.ads.linkedin.com/collect/?pid=102532&amp;fmt=gif">
image 12

Quality Management Built to Grow and Transform

Empower Contact Center Managers, Quality Managers and Customer Service Agents to manage customer experience using a single platform built around flexible scorecards that grows and adapts to your organization’s evolving needs.

Learn More

Smart AI Analytics Reviews 100% of Conversations

Allowing you to make decisions about where to focus your quality management resources

Learn More
Smart-Ai-analytics-review
curly girl- 500 (3)

Agent Centered Dashboards, Coaching and Learning

Engage and upskill your agents with dashboards that provide immediate feedback. Deliver targeted training & coaching using a full-service LMS to fill knowledge gaps.

Learn More

The Original and Leading Quality Management Platform Provider

Take advantage of the depth of experience of our team who continues to deliver innovative quality management solutions. We understand your challenges and develop solutions that address the dynamic landscape of customer service.

Learn More
experience

Trusted by the Best

Scorebuddy delivers measurable, positive change to contact centers worldwide.
tiktok
costco
sse
oxfam
three
allianz
capital_one
boohoo
Contact Us

From Our Customers

user

Scorebuddy has provided BenefitMall with an application for building consistent and customer-focused quality evaluation solutions across business units and locations. Our frontline now depends on Scorebuddy as an integral part of our performance development tools used with staff.

Ron Tiesler

Executive Director
BenefitMail

Insights

Scorebuddy delivers measurable, positive change to contact centers worldwide.
  • What Can Contact Center AI Solutions Really Do in 2024?

    Contact center AI solutions are here, and they’re already being used across pretty much every industry. In the past, call centers have had to deal with all kinds of issues—high...

    Read More
  • What Is a Contact Center Virtual Agent? 7 Big Benefits

    Contact centers are busier now than ever before, making it incredibly difficult to keep customers happy and engaged. The industry is facing higher interaction volumes, rising...

    Read More
  • 8 Ways to Enhance Quality Assurance With Contact Center AI

    Navigating the demands of a complex, thriving contact center has become increasingly difficult over the last several years. An upswing in customer expectations and interaction...

    Read More