A single solution for quality assurance, agent coaching, and conversational analytics.
Scorebuddy has provided BenefitMall with an application for building consistent and customer-focused quality evaluation solutions across business units and locations. Our frontline now depends on Scorebuddy as an integral part of our performance development tools used with staff.
Executive Director
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Implementing interactive voice response (IVR) in your call center can not only enhance operations, it can also...
Effective management is essential for a successful call center. A great manager must lead by example, providing support for agents while managing multiple processes and workflows.
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