A one-stop solution for quality assurance, coaching & learning, and conversational analytics. Named a leading contact center QA platform by G2.
Scorebuddy has provided BenefitMall with an application for building consistent and customer-focused quality evaluation solutions across business units and locations. Our frontline now depends on Scorebuddy as an integral part of our performance development tools used with staff.
Executive Director
BenefitMail
Call center recruiting is essential to building a high-performing team of contact center agents. After all, they are the frontline of your operation—the ones that your customers...
Call center management is always evolving. New technologies, AI tools, and expanding omnichannel operations; not to mention customer expectations being higher than ever before.But...
Over 66% of customers think the key to good service is getting the right agent. What if you could guarantee those customers a suitable agent every time?