A one-stop solution for quality assurance, coaching & learning, and conversational analytics. Named a leading contact center QA platform by G2.
Scorebuddy has provided BenefitMall with an application for building consistent and customer-focused quality evaluation solutions across business units and locations. Our frontline now depends on Scorebuddy as an integral part of our performance development tools used with staff.
Executive Director
BenefitMail
Contact center AI solutions are here, and they’re already being used across pretty much every industry. In the past, call centers have had to deal with all kinds of issues—high...
Contact centers are busier now than ever before, making it incredibly difficult to keep customers happy and engaged. The industry is facing higher interaction volumes, rising...
Navigating the demands of a complex, thriving contact center has become increasingly difficult over the last several years. An upswing in customer expectations and interaction...