A one-stop solution for quality assurance, coaching & learning, and conversational analytics. Named a leading contact center QA platform by G2.
Scorebuddy has provided BenefitMall with an application for building consistent and customer-focused quality evaluation solutions across business units and locations. Our frontline now depends on Scorebuddy as an integral part of our performance development tools used with staff.
Executive Director
BenefitMail
Call center outsourcing has become a common strategy for customer service in the digital age. Instead of relying on in-house teams, outsourced call centers can depend on...
Understanding the customer is a critical step towards solving problems and delivering exceptional service in your call center. However, getting to the heart of an issue can take a...
Managing a contact center is a tall order. You’re in a fast-paced, high-pressure environment with a ton of moving pieces and big demands from agents, customers, and the C-suite....