Scorebuddy is the most comprehensive, user-friendly QA software on the market, offering greater scalability than Klaus, superior scorecard customization, stronger workflow automation, and more. With Scorebuddy, you can boost customer experience, engage agents, ensure regulatory compliance, and scale quality assurance to match your ambition. Here’s how.
While Klaus can seem like an attractive solution to younger, smaller companies, Scorebuddy is built from the ground up to address the complex needs and scale of large contact centers. Klaus offers limited workflow capabilities, whereas Scorebuddy automates the entire work assignments process so QA evaluators can quickly find and audit agent conversations. When you have 50+ evaluators, this really makes a difference.
Klaus struggles to meet the needs of complex organizational structures—Scorebuddy is designed to support businesses of any size, including contact centers with separate global branches, BPOs with multiple clients, or clients with multiple BPOs. Scorebuddy provides the native data segregation required in these environments, using flexible, robust QA tools designed to scale quickly, so you can reallocate resources to meet evolving client needs.
Scorebuddy BI is the market-leading QA reporting solution. No other vendor matches the rich detail of our out-of-the-box reports. Using the entire dataset available in Scorebuddy, you have total flexibility in creating your own dashboards and reports. Our customers compare the quality and flexibility of Scorebuddy BI to what their own BI teams could produce—except now they can easily do it themselves, without the help of a BI expert.
Our scorecard builder offers far greater customization than Klaus App. Build scorecards for any business goal, from CX to compliance, by using numeric, non-numeric, and pass/fail formats, as well as flexible question weighting and auto-fail prioritization. Use uniform scorecards for consistent evaluations or target specific teams & agents with tailored designs.
Scorebuddy is ISO 27001 Security Certified and fully compliant with leading privacy and data security regulations like CCPA and GDPR. Ensure regulatory compliance, protect client data, and demonstrate commitment to privacy, security, and consumer protection to build trust and cement loyalty.
Scorebuddy offers more out-of-the-box reporting options than Klaus, so you can immediately identify compliance gaps and take swift action to safeguard against potential legal, financial, and reputational repercussions. Automate compliance monitoring to receive real-time breach alerts and maintain a compliance audit trail.
AutoQA, our conversational analytics software, offers 100% coverage of all agent-customer interactions. Improve CX, drive revenue growth, boost efficiency, and reduce compliance risk with custom rule creation, precise filtering, and one-click ticket exports. Quickly identify and address problems on both sides of the conversation to address issues before they escalate.
Scorebuddy is the only quality assurance platform that comes with an integrated, fully featured learning management system, so you can deliver engaging, targeted training without having to transfer data or jump between platforms. Link training directly to QA so agents can cement their learnings in real-world scenarios.
Through evaluations completed onScorebuddy, we can analyze 100% of our interactions to identify and promptly remediate the issues that really matter to customers.
Orla Murphy, Business Assurance Manager, Permanent TSB
Scorebuddy allows me to quickly spot trends and areas for improvement within the team with its scorecards & analytics, enabling me to manage, coach, and improve my team.
Leonie Cooper, Client Resolution Manager, Sanlam.
Scorebuddy has made our quality assurance process easier and more efficient, leading to increased agent engagement and higher QA scores across the board.
Roni Reid, Quality Assurance Officer, Moneyboat.