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Scorebuddy Integration with Zendesk

Connect your Zendesk instance to Scorebuddy QA to create targeted lists for evaluation and assign them to evaluators for scoring. 

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Zendesk Integration

Key Benefits

  • Fully integrated with Zendesk
  • Create targeted lists for evaluation and assign them to evaluators for scoring
  • All on one screen - calls, chat and emails
    side by side with a scorecard
  • Engage agents through data

Product Features

  • Seamless Integration
  • Automated Workflows
  • Scheduled Interaction Lists for scoring
  • Assign list to evaluators
  • Side by Side Scoring
  • User Mapping
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Learn More
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