Agent-engagement (1)

Quality Management Built to Grow and Transform

Empower Contact Center Managers, Quality Managers and Customer Service Agents to manage customer experience using a single platform built around flexible scorecards that grows and adapts to your organization’s evolving needs.

Learn More

Smart AI Analytics Reviews 100% of Conversations

Allowing you to make decisions about where to focus your quality management resources

Learn More
Smart-Ai-analytics-review_2 (1) (1)
curly-girl-500-3-1

Agent Centered Dashboards, Coaching and Learning

Engage and upskill your agents with dashboards that provide immediate feedback. Deliver targeted training & coaching using a full-service LMS to fill knowledge gaps.

Learn More

The Original and Leading Quality Management Platform Provider

Take advantage of the depth of experience of our team who continues to deliver innovative quality management solutions. We understand your challenges and develop solutions that address the dynamic landscape of customer service.

Learn More
experience

Trusted by the Best

Scorebuddy delivers measurable, positive change to contact centers worldwide.
tiktok
costco
sse
oxfam
three
allianz
capital_one
boohoo
Contact Us

From Our Customers

user

Scorebuddy has provided BenefitMall with an application for building consistent and customer-focused quality evaluation solutions across business units and locations. Our frontline now depends on Scorebuddy as an integral part of our performance development tools used with staff.

Ron Tiesler

Executive Director
BenefitMail

Insights

Scorebuddy delivers measurable, positive change to contact centers worldwide.
  • What Is the Voice of the Customer (VoC)? And Why It's Important

    Your customers are an essential part of your business, which means their experience when interacting with you needs to be a positive one. Customer experience is essential not just...

    Read More
  • The Big Guide to Call Center Knowledge Process Outsourcing

    Managing call center operations today has become more challenging amid economic constraints and ever-present budgetary issues. And rising call volumes—along with increasing...

    Read More
  • Call Center Reporting Best Practices + 9 Ways to Do It Better

    Reporting is key to understanding your contact center. It helps QA teams measure performance across their entire organization, showing what’s working (and what isn’t) so they can...

    Read More