A single platform that combines quality management, coaching and learning and advanced AI Analytics.
Scorebuddy has provided BenefitMall with an application for building consistent and customer-focused quality evaluation solutions across business units and locations. Our frontline now depends on Scorebuddy as an integral part of our performance development tools used with staff.
Executive Director
BenefitMail
AI is already having a significant impact on call center QA, and its influence is likely to grow even further in the near future. In fact, a recent study forecasts that the call...
83 percent of companies will face a data breach at some point. Given that contact centers often handle sensitive consumer data like credit card details, social security numbers,...
To get the best out of your call center, you need to understand what’s working, what isn’t, and when to make a change. Conducting audits on a regular basis will allow you to...