A single platform that combines quality management, coaching and learning and advanced AI Analytics.
Scorebuddy has provided BenefitMall with an application for building consistent and customer-focused quality evaluation solutions across business units and locations. Our frontline now depends on Scorebuddy as an integral part of our performance development tools used with staff.
Executive Director
BenefitMail
As anyone in the contact center industry will tell you, artificial intelligence is now an inextricable aspect of the ecosystem. AI is being deployed across countless functions to...
Modern call centers handle huge interaction volumes, but only a tiny fraction can be measured by manual QA—even though every single conversation has an impact on customer...
Call center skills are evolving faster than ever—with the dawn of artificial intelligence (AI) tools and automation technology, as well as rising customer demands, businesses need...