Black Friday preparations are already underway for QA teams. If you haven't started strategizing, your customers will make it clear come November.
Entering the peak season without a robust support strategy puts customer satisfaction—and retention—at risk. In our upcoming webinar, we’ll reveal proven QA strategies designed to tackle volume surges, optimize agent coaching, and elevate customer experience—even when interaction volumes triple. Secure your place for this live session. 👉
Join Sandrea Morgan (Head of Customer Support, Adanola) and Derek Corcoran (Founder & CEO, Scorebuddy) as they unpack their real-world Black Friday lessons and demonstrate how actionable QA insights can fuel better outcomes for your customers. Topics include:
- Transforming last year’s QA analytics into this year’s CX roadmap
- Pinpointing the right time and skills for peak-season recruitment
- Maximizing the impact of coaching—before, during, and after Black Friday
- Identifying and resolving high-impact customer friction points
- Enhancing cross-team collaboration for seamless support delivery
- Immediate steps to get your support team primed for peak season
Join our session to access field-tested tactics for minimizing churn, maintaining exceptional CSAT, and enabling your agents to perform their best when demand peaks. Reserve your spot for the live webinar now. 👉
