Call Center Resources | Scorebuddy

What’s the big problem with using AI for customer support?

The average annual contact center turnover rate is an eye-watering 60%.

1 in 6 contact centers have already deployed GenAI—and only 1% say they have no plans to do so. (Deloitte)

Are you struggling to keep up with soaring customer expectations? 93% of service teams agree that it’s tougher than ever.

Swap tedious, time-consuming manual QA for an automated evaluation process that uncovers real insights and drives superior CX.

In this eBook, we'll take you through 9 practical ways to use GenAI in your contact center,

Accelerate contact center quality improvements with the power of AI text analytics.

Accelerate contact center quality improvements with the power of AI text analytics.

An effective omnichannel customer experience is more critical than ever. Is your brand ready to connect with your customers on ...

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