Scorebuddy Employee Q&A: Product Owner Harry

    MicrosoftTeams-image (2)

    Harry McIntyre is the Product Owner here at Scorebuddy and, as the voice of the Scorebuddy Academy training videos, he’s something of a local celeb. Have you ever wondered who his favorite Paw Patrol character is? Well, if you have, today is your lucky day.


    Tell us a bit about yourself.

    I’m from the UK and grew up in the Lake District (famous for poets, Kendal Mint Cake and as the birthplace of Peter Rabbit. Plus lakes).


    When did you join Scorebuddy?

    January 2019. On the day of my birthday, no less.


    What is your background? Where did you come from?

    I started in telecoms retail, before moving into the contact centre space (which also included a skip across the Irish Sea to Dublin). There I worked in their Quality Assurance and Coaching department listening to calls, coaching agents and onboarding their new staff. 


    Describe your typical day.

    Listening to clients tell us about their quality processes, asking questions and designing solutions to the problems they face. Working with the Development Team to build those solutions. Communicating to our Sales and Support teams how and why these solutions work so that they are positioned to help clients implement them to their fullest. And the odd coffee.


    What do you like most about your job?

    Solving problems. Be it designing new features, helping with customer implementation or showing people how to wring a good Americano out of the coffee machine (I did 6 months as a Barista in a fancy coffee spot).


    What are you passionate about?

    Technology and literature.


    What’s your guilty pleasure?

    Listening to Bon Jovi.


    When you were a kid, what did you want to be when you grew up?

    A journalist.


    What’s your ideal way to spend the weekend?

    Building Lego with my little boy or getting stuck into a novel.


    Are you reading anything interesting right now?

    Pale Fire by Vladimir Nabokov. It’s a murder mystery in the form of an academic study of an epic poem. It can be read start to finish or by being directed through a meta-narrative by the references. It’s impossibly clever and enjoyable. 


    Are you binging on any shows?

    I don’t really watch TV, but having a 3 year old means that I frequently get to binge watch Paw Patrol. Favourite pup? Zuma!

    Talk to Scorebuddy


    Table of Contents

      Subscribe to the Blog

      Be the first to get the latest insights on call center quality assurance, customer service, and agent training