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    12 Call Center Outsourcing KPIs You Need to Focus On

    Outsourcing your call center functions can be a strategic move, allowing your company to focus on its core competencies while professionals handle customer interactions. But how...
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    How to Find the Best Software for Call & Contact Center Outsourcing

    Did you know that nearly 73% of consumers will switch to a competitor after multiple bad...
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    The Future Of Call Center Outsourcing Technologies: 4 Big Tech Trends

    Call center outsourcing has become a common strategy for customer service in the digital age....
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    10 Pitfalls to Avoid to Improve Your Call Center Training

    The contact center can be a high-pressure environment. Customers want quick answers, efficient...
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    Scorebuddy Coaching: The Next Big Step in Call Center QA

    Rising customer expectations, demanding performance targets, emerging new technology—working in a...
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    11 Mistakes to Avoid When Setting up Call Center Reporting

    Comprehensive reporting is essential to call center success. By transforming your unstructured data...
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    11 Reasons Why QA Is More Important Than Sales

    Increasing sales is one of the primary goals of any business. However, a strong quality assurance...
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    Scorebuddy Employee Q&A: Campaigns Manager Mariana

    Mariana Storto is our Campaign Manager here at Scorebuddy but, more importantly, she’s a dog...
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    The 9 Habits of Highly Effective Call Center Managers

    The life of a call center manager can be challenging. You’ve got an entire team of people who must...
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    How to Turn Call Center Call Escalation to Your Advantage

    Call escalations can be frustrating for everyone involved—agents, customers, and supervisors....
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