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    How to Turn Call Center Call Escalation to Your Advantage

    Call escalations can be frustrating for everyone involved—agents, customers, and supervisors. However, they’re part and parcel of working in a contact center. The important thing...
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    What is Call Center Attrition Rate? Reduce Turnover + Boost Retention

    High agent turnover damages customer experience, reduces productivity, and skyrockets costs. Given...
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    Scorebuddy Employee Q&A: Account Executive David

    David Magee is an Account Executive at Scorebuddy and, as you’ll soon find out, a fan of golden...
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    Scorebuddy Employee Q&A: Product Owner Harry

    Harry McIntyre is the Product Owner here at Scorebuddy and, as the voice of the Scorebuddy Academy...
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    Why Call Center Consumer Affairs Complaints Are Opportunities

    In the age of social media, customers have a platform to vent their frustrations 24 hours a day,...
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    The Best Call Center Solutions for 2022

    Even in the digital world of today, customers usually prefer phone support. The easiness of talking...
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    8 Types of Call Center Analytics + How to Use Them

    Call center analytics are critical to understanding and improving your contact center operations....
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    11 Ways to Improve Call Center Quality

    It’s well known that the phone is one of the most frustrating customer service channels for US...
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    Consumer Affairs Complaints & How to Solve Them

    No matter how hard you provide excellent products and customer service, dissatisfied customers...
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    Top 8 Call Center Assessments for Better Hiring

    A call center is essential to a company's operations since it is the hub for engaging customers,...
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