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    habits of highly effective call center managers

    The 9 Habits of Highly Effective Call Center Managers

    The life of a call center manager can be challenging. You’ve got an entire team of people who must perform well under pressure and deal with customers or complicated software. Not...
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    call center call escalation for advantage

    How to Turn Call Center Call Escalation to Your Advantage

    Call escalations can be frustrating for everyone involved—agents, customers, and supervisors....
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    reduce turnover boost retention for call center

    What is Call Center Attrition Rate? Reduce Turnover + Boost Retention

    High agent turnover damages customer experience, reduces productivity, and skyrockets costs. Given...
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    scorebuddy employee q&a with account executive david

    Scorebuddy Employee Q&A: Account Executive David

    David Magee is an Account Executive at Scorebuddy and, as you’ll soon find out, a fan of golden...
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    scorebuddy employee qa product owner harry

    Scorebuddy Employee Q&A: Product Owner Harry

    Harry McIntyre is the Product Owner here at Scorebuddy and, as the voice of the Scorebuddy Academy...
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    why call center consumer affairs complaints are opportunities

    Why Call Center Consumer Affairs Complaints Are Opportunities

    In the age of social media, customers have a platform to vent their frustrations 24 hours a day,...
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    the best call center solutions 2022

    The Best Call Center Solutions for 2022

    Even in the digital world of today, customers usually prefer phone support. The easiness of talking...
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    8 types of call center analytics

    8 Types of Call Center Analytics + How to Use Them

    Call center analytics are critical to understanding and improving your contact center operations....
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    best ways to improve call center quality

    11 Ways to Improve Call Center Quality

    It’s well known that the phone is one of the most frustrating customer service channels for US...
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    consumer affairs complaints

    Consumer Affairs Complaints & How to Solve Them

    No matter how hard you provide excellent products and customer service, dissatisfied customers...
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