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    call center assessments for better hiring

    Top 8 Call Center Assessments for Better Hiring

    A call center is essential to a company's operations since it is the hub for engaging customers, raising product awareness, and driving sales. They serve as an organization's...
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    companies with worst customer service

    7 Companies Known for Having the Worst Customer Service

    Customer service is critical to a company's growth. However, how an organization approaches...
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    creative ways to recognize contact center agents

    7 Creative Ways to Recognize Contact Center Agents

    There is no doubt that call center agents have demanding jobs. From handling angry customers to...
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    call center average handling time

    Understanding Call Center Average Handling Time is Your Secret Weapon

    Call center productivity, and success depends on excellent customer service. When customers call,...
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    why call centers need ai

    Why You Need AI for Call Center Management

    Call centers are collecting more data from consumers than ever before, and, in return, people...
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    employee performance recognition ideas guide

    How to Recognize Employee Performance in Your Call Center

    In a professional environment, recognition refers to special notice or attention. The keyword there...
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    streamline qa with smart tools

    How QA Monitoring Tools Simplify Call Center Data

    Your contact center collects an incredible amount of data every day. This data can tell you...
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    improve contact centers using ai

    How AI Text Analytics Can Improve Contact Center Quality

    As a contact center quality assurance manager, you’re constantly working to improve efficiency,...
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    pros and cons of outsourcing

    6 Benefits and Challenges of Call and Contact Center Outsourcing

    Many companies believe the only way to ensure exceptional customer experiences is to handle all...
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    build strategic qa for call centers

    How to Build a Strategic QA Framework for Your Call Center

    This is the final blog (#4) in our Contact Center Quality Assurance Framework Series. You can find ...
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