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    7 Creative Ways to Recognize Contact Center Agents

    There is no doubt that call center agents have demanding jobs. From handling angry customers to answering many questions to following complicated processes, agents face no...
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    Understanding Call Center Average Handling Time is Your Secret Weapon

    Call center productivity, and success depends on excellent customer service. When customers call,...
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    Why You Need AI for Call Center Management

    Call centers are collecting more data from consumers than ever before, and, in return, people...
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    How to Recognize Employee Performance in Your Call Center

    In a professional environment, recognition refers to special notice or attention. The keyword there...
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    How QA Monitoring Tools Simplify Call Center Data

    Your contact center collects an incredible amount of data every day. This data can tell you...
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    How AI Text Analytics Can Improve Contact Center Quality

    As a contact center quality assurance manager, you’re constantly working to improve efficiency,...
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    6 Benefits and Challenges of Call and Contact Center Outsourcing

    Many companies believe the only way to ensure exceptional customer experiences is to handle all...
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    How to Build a Strategic QA Framework for Your Call Center

    This is the final blog (#4) in our Contact Center Quality Assurance Framework Series. You can find ...
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    5 Strategies For Creating Call Center Quality Assurance Guidelines

    You are not alone if you want to enhance your contact center's customer experience.
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    12 Call Center Agent Strengths and Weaknesses

    Agents are the heart of any call center. They're your first line of contact with your customers,...
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