Welcome to our Blog

    Call Center Metrics, Platforms and News

    Subscribe Now
    Filter By
    quality assurance importance in contact centers

    Why Is Quality Assurance Important in Contact Centers?

    If you are looking to improve the customer service standards in your call center, there are a few key things to consider. First, you need to understand how well your agents are...
    Read more
    know about lack of customer service

    All You Should Know About Lack of Customer Service

    No retailer or service provider can afford to neglect the importance of a positive customer...
    Read more
    how to done customer service coaching right

    Customer Service Coaching: How to Get it Right

    Call center coaching is a crucial way to improve agent performance. But coaching isn’t only...
    Read more
    call center management guide

    Call Center Management Made Easy: The Definitive Guide

    First impressions are critical in the call center industry. That’s why it is vital that all call...
    Read more
    strategies for customer service coaching

    6 Strategies You Can Use Now for Customer Service Coaching

    Call center agents are the first line of contact with customers. Their performance and customer...
    Read more
    tips to motivate your customer service team

    Top 10 Tips to Motivate Your Customer Service Team

    Best customer service consists of a motivated and enthusiastic team who gives priority to the...
    Read more
    contact center customer experience best practices

    Contact Center Customer Experience Best Practices + Examples

    Improving the customer experience is the heart of a QA program. Because of this, call centers...
    Read more
    best practices for contact center qa success

    Best Practices for Contact Center QA Success

    Call center agents have hectic workdays. One agent can easily take up to 50 calls a day. Since 90%...
    Read more
    employee performance recognition ideas guide

    How to Recognize Employee Performance in Your Call Center

    In a professional environment, recognition refers to special notice or attention. The keyword there...
    Read more
    improve contact centers using ai

    How AI Text Analytics Can Improve Contact Center Quality

    As a contact center quality assurance manager, you’re constantly working to improve efficiency,...
    Read more