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    Customer Service Coaching: How to Get it Right

    Call center coaching is a crucial way to improve agent performance. But coaching isn’t only beneficial for agents—it also has a ripple effect on the entire call center. When...
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    Call Center Management Made Easy: The Definitive Guide

    First impressions are critical in the call center industry. That’s why it is vital that all call...
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    6 Strategies You Can Use Now for Customer Service Coaching

    Call center agents are the first line of contact with customers. Their performance and customer...
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    Top 10 Tips to Motivate Your Customer Service Team

    Best customer service consists of a motivated and enthusiastic team who gives priority to the...
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    Contact Center Customer Experience Best Practices + Examples

    Improving the customer experience is the heart of a QA program. Because of this, call centers...
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    Best Practices for Contact Center QA Success

    Call center agents have hectic workdays. One agent can easily take up to 50 calls a day. Since 90%...
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    How to Recognize Employee Performance in Your Call Center

    In a professional environment, recognition refers to special notice or attention. The keyword there...
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    How AI Text Analytics Can Improve Contact Center Quality

    As a contact center quality assurance manager, you’re constantly working to improve efficiency,...
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    6 Benefits and Challenges of Call and Contact Center Outsourcing

    Many companies believe the only way to ensure exceptional customer experiences is to handle all...
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    Understanding the Call Center Customer Journey

    The best call centers put themselves into the minds of their customers. They take the time to learn...
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