Blog: Call Center Metrics, Platforms, News | Scorebuddy

Agents are the heart of any call center. They're your first line of contact with your customers, and they can make or break their experience.

Do your customers love your product and service? What do they think about your brand, staff, and...

What makes a good customer experience? Is it the same as what makes a productive call center?...

The goal of every organization should be to keep customers happy. It’s the definition of quality...

Today’s companies rely heavily on customer relationship management strategies to stay competitive...

Customers expect better support than ever before—no matter the channel they use to contact you....

Nothing is more important than providing excellent customer service as a contact center. After all,

Practical employee training is one of the more essential long-term investments you can make in your...

If you are struggling to differentiate your brand, what is one of the most important number one...

A thriving call center is a competitive advantage. It is a crucial differentiator for many...

Welcome to our Blog