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    addressing top qa team challenges

    How to Solve the Top Challenges Call Center QA Teams Face

    A thriving call center is a competitive advantage. It is a crucial differentiator for many companies—above and beyond their products and services or revenue. In fact, according to...
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    top 7 customer experience fixes

    How to Improve Call Center Customer Experience: 7 Steps

    A customer's experience (CX) when contacting a company’s call center can be the differentiator...
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    measure emotional intelligence in agents

    Measuring Emotional Intelligence in Customer Service Agents

    According to a recent Forrester report, how a customer feels about a product is more important than...
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    soft skills for service excellence

    Soft Skills Training 101: How to Develop Customer Service Soft Skills

    Soft skills are one of the foremost predictors of call center performance and agent success. In...
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    engage agents with training games

    10 Call Center Training Games To Boost Employee Engagement

    Only 13% of employees worldwide are engaged, according to a Gallup poll. And that’s a problem....
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    Guide to Creating an Effective Omnichannel Customer Experience

    An effective omnichannel customer experience is more critical than ever. Is your brand ready to...
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    enhance cx through emotional intelligence

    Improve Call Center Customer Experience with Emotional Intelligence

    The path to success is paved with quality customer experiences. Arguably, it’s the best way to...
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    enhance customer experience with nps

    How to Improve Customer Experience with NPS in Call Centers

    The ultimate goal for your call center is to provide a positive customer experience. However,...
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    create incentive program in 8 steps

    Guide: How to Create a Call Center Incentive Program in 8 Steps

    Working as a call center agent can seem like a tedious, thankless job. In some cases, agents spend...
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    optimize call center performance today

    How to Optimize Your Call and Contact Center Performance

    Worldwide, only 67% of people believe that customer service, as a whole, is improving. This...
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