Call Center Resources | Scorebuddy (13)

Technical knowledge is one thing, but what really makes customers happy? Soft skills.

A publicly traded Internet services and telecommunications firm is using Scorebuddy QA scorecards to monitor behaviours that most ...

Scorebuddy is used at Beachbody for agent performance monitoring and global trend analysis to identify coaching opportunities.

A call center is a dynamic organization - always growing, always improving - for the benefit of the brand. The people who take on ...

They use Scorebuddy’s Compliance and Calibration modules to manage the quality of these campaigns. Compliance is used to...

This eBook is designed for contact center management teams who are striving to create a more positive, efficient, and..

A visionary webinar on building a QA Framework to significantly improve customer experience.

Quality assurance is just about monitoring calls, right? Not quite. We know that QA has the potential to drive real business ...

Customer experience and Net Promoter Score are more than just metrics for call centers. Weak CX means customers that leave (and ...

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