Call Center Resources | Scorebuddy (13)

So, how do you improve call center CX and customer service in the contact center? It has to do with your call center being the ...

This eBook provides a guide to understanding and implementing Quality Assurance (QA) tactics in the call center for more ...

Scorebuddy's QA scorecard solution is being used at 5CA, a global outsourcer of customer service, to help improve quality, ...

This eBook provides an overview of the most common challenges facing call centers, agents, and companies today. It also outlines ...

Technical knowledge is one thing, but what really makes customers happy? Soft skills.

A publicly traded Internet services and telecommunications firm is using Scorebuddy QA scorecards to monitor behaviours that most ...

Scorebuddy is used at Beachbody for agent performance monitoring and global trend analysis to identify coaching opportunities.

A call center is a dynamic organization - always growing, always improving - for the benefit of the brand. The people who take on ...

They use Scorebuddy’s Compliance and Calibration modules to manage the quality of these campaigns. Compliance is used to...

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