Scorebuddy is happy to announce that they have been named amongst Call Centre Helper’s “Top Ten Contact Center Software and Technology” awards in 2019.
“These awards are voted on not by a panel of ‘experts’, but by 863 real life contact center professionals that are using the technology. It makes these the most impartial of all the contact center technology awards.”
- Jonty Pearce, Call Centre Helper Editor
The voting form asked for reasons why they voted for Scorebuddy. Here are some of the comments:
Everyone on the Scorebuddy team thanks you sincerely for these reviews and votes. “We really value the special relationship we have with our customers,” says Derek Corcoran, founder & CEO of Scorebuddy. “Regular feedback that is both honest and constructive is invaluable, we pay close attention to this feedback because in some ways our customers know the product better than we do. Incorporating real world user experience simply makes Scorebuddy a better and more effective.”
Scorebuddy is a cloud-based contact center QA and staff quality monitoring tool. This simple staff scoring solution replaces spreadsheets and documents for contact centers to score calls, emails or chat. Clients include Airbnb, Microsoft, TripAdvisor, The World Wildlife Fund, and hundreds of call centers and outsourcers around the world.
Want to learn which questions you should ask to determine whether a QA software is user-friendly? Scorebuddy has your back. Check out the top 27 questions here.