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    call center qa guidelines strategies

    5 Strategies For Creating Call Center Quality Assurance Guidelines

    You are not alone if you want to enhance your contact center's customer experience.
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    agent skill strengths and gaps

    12 Call Center Agent Strengths and Weaknesses

    Agents are the heart of any call center. They're your first line of contact with your customers,...
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    unlock revenue with data monetization

    How to Generate New Revenue Using Data Monetization

    Customer data is critical to the success of a contact center operation. It’s how you improve the...
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    manager's guide to qa framework

    QA Framework Guidelines Every Contact Center Manager Needs

    Since the pandemic, high-quality customer service has become more imperative than ever. Post-COVID,
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    anatomy of excellent support calls

    The Anatomy of a Really Good Customer Service Call

    Your call center agents are key to your company’s success. They are the first point of contact with...
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    mastering call center management skills

    4 Ways Call Center Managers Can Improve Their Skills

    As a call center manager, it is your job to motivate, encourage, train, and help your agents in...
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    understanding qa roles and responsibilities

    Who Are the QA Stakeholders and What Are Their Call Center Roles?

    The quality of your contact center is a direct reflection of your whole company. 90% of Americans...
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    call center agent recognition ideas

    Employee Recognition Ideas for Call Center Agents: Key to Happy Staff

    30-45% of call center employees leave their jobs every year, and79% of peoplequit due to a “lack...
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    designing strong customer service scorecards

    How to Build a Great Customer Service Scorecard

    Nothing is more important than providing excellent customer service as a contact center. After all,
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    call center training software guide

    Call Center Training Software: The Guide

    Practical employee training is one of the more essential long-term investments you can make in your...
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