Call Center Resources | Scorebuddy (12)

This eBook provides an overview of the most common challenges facing call centers, agents, and companies today. It also outlines ...

Technical knowledge is one thing, but what really makes customers happy? Soft skills.

A publicly traded Internet services and telecommunications firm is using Scorebuddy QA scorecards to monitor behaviours that most ...

Scorebuddy's QA scorecard solution is being used at 5CA, a global outsourcer of customer service, to help improve quality, ...

A call center is a dynamic organization - always growing, always improving - for the benefit of the brand. The people who take on ...

They use Scorebuddy’s Compliance and Calibration modules to manage the quality of these campaigns. Compliance is used to...

This eBook is designed for contact center management teams who are striving to create a more positive, efficient, and..

A visionary webinar on building a QA Framework to significantly improve customer experience.

Quality assurance is just about monitoring calls, right? Not quite. We know that QA has the potential to drive real business ...

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