Call Center Resources | Scorebuddy (11)

A deep-dive into the recent Agent Dashboard release, overview of the new features and benefits for agents.

Accelerate contact center quality improvements with the power of AI text analytics.

Our call center training guide equips you with everything you need to deliver effective & efficient training to meet the ...

TomTom N.V. is a Dutch multinational developer & creator of location technology and consumer electronics and the leading ...

An effective omnichannel customer experience is more critical than ever. Is your brand ready to connect with your customers on ...

Customer service is not a new concept. Every business knows that making sure your customers are happy is the best way to keep ...

So, how do you improve call center CX and customer service in the contact center? It has to do with your call center being the ...

This eBook provides a guide to understanding and implementing Quality Assurance (QA) tactics in the call center for more ...

Scorebuddy's QA scorecard solution is being used at 5CA, a global outsourcer of customer service, to help improve quality, ...

Resources