Resources

eBooks, Case Studies, Guides, and Webinars

Urban Utilities Case Study

Urban Utilities is one of the largest water distributor-retailers in Australia, with over 1,000 employees serving customers ...
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NYCCBF Case Study

The New York City Carpenters Benefit Funds (NYCCBF) provides benefits to thousands of union carpenters in New York City under the ...
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Sun Life Video Case Study

Sun Life Financial Inc. is a prominent Canadian financial services company that has established itself as a leader in the life ...
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Red Cross Video Case Study

The British Red Cross Society is the United Kingdom body of the worldwide neutral and impartial humanitarian network the ...
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Sanlam Case Study

Sanlam stands as a prominent and influential player in the global insurance industry, recognized as one of the largest ...
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The Echelon Group Case Study

The Echelon Group is a dynamic organization that offers a comprehensive range of services tailored to meet the diverse needs of ...
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Call Center Decision Maker's Guide

Accelerate contact center quality improvements with the power of AI text analytics.
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Scorebuddy Masterclass: Employee Appraisal

Performance reviews are a critical element for any organization. It helps boost employee product knowledge, increase agent ...
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How to Unlock the Power of Learning within Your Organization

Creating a strong culture of learning and development in your organization is not only good for employees, it’s also good for ...
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