Call Center Resources | Scorebuddy (7)

With one of the highest average attrition rates of any industry (42%), retention is a constant challenge for contact center ...

A regulatory lapse can lead to financial, legal, and reputational damage—so it’s no surprise that compliance has always been a ...

Quality assurance has never been more critical, and businesses are adapting to meet new challenges and opportunities. We will ...

With almost two-thirds of call center agents stating that they benefit very little from coaching sessions, it’s clear that ...

Deriv is a customer-focused fintech dedicated to offering accessible trading solutions to people all over the world. Learn how ...

89 percent of employees who fail within a role do so due to a lack of soft skills. Failure to develop key soft skills will limit ...

Customer needs have always been a key priority for any successful financial services provider. With the arrival of the FCA’s ...

Putting consumers’ needs first has been a priority for most successful financial services companies.

Established in 2015, Tide is the UK’s leading business financial platform. With a 10 percent market share and over 500,000 ...

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