Call Center Resources | Scorebuddy (8)

Citizens Information Phone Service (CIPS) is a national helpline in Ireland dedicated to providing individuals with reliable, ...

The results are in - call center AI is a winner.

With one of the highest average attrition rates of any industry (42%), retention is a constant challenge for contact center ...

A regulatory lapse can lead to financial, legal, and reputational damage—so it’s no surprise that compliance has always been a ...

Quality assurance has never been more critical, and businesses are adapting to meet new challenges and opportunities. We will ...

With almost two-thirds of call center agents stating that they benefit very little from coaching sessions, it’s clear that ...

Deriv is a customer-focused fintech dedicated to offering accessible trading solutions to people all over the world. Learn how ...

89 percent of employees who fail within a role do so due to a lack of soft skills. Failure to develop key soft skills will limit ...

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