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    8 types of call center analytics

    8 Types of Call Center Analytics + How to Use Them

    Call center analytics are critical to understanding and improving your contact center operations. It might seem like an obvious statement, but the truth is that more than 50% of...
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    successful call center leaders have these 15 common skills

    Successful Call Center Leaders Have These 15 Common Skills

    Call centers play a significant role in customer experience, and call center leadership plays a big...
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    all about customer service evaluation

    All You Should Know About Customer Service Evaluation

    Evaluating customer service in today's competitive world is essential for business growth. Customer...
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    call center contest ideas for boosting morale

    20 Call Center Contest Ideas for Boosting Morale

    While most of us like our jobs at contact centers, the days can rapidly become routine!...
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    best ways to recognize employees

    14 Surefire Ways to Recognize Employees

    It is good to acknowledge everything employees do; however, too many compliments may appear fake!...
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    call center quality assurance guidelines

    Top 10 Call Center Quality Assurance Guidelines

    According to studies, the phone is the most frustrating customer service channel for US internet...
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    best ways to improve call center quality

    11 Ways to Improve Call Center Quality

    It’s well known that the phone is one of the most frustrating customer service channels for US...
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    go above and beyond as a service team leader

    How to Go Above and Beyond as a Service Team Leader

    Leadership in any role is tough. In fact, 77% of organizations struggle to find effective leaders....
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    consumer affairs complaints

    Consumer Affairs Complaints & How to Solve Them

    No matter how hard you provide excellent products and customer service, dissatisfied customers...
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    tips to reduce dead air in call centers

    5 Tips to Reduce Dead Air in Call Centers

    Dead air hurts customer satisfaction and damages a brand's reputation, so call centers work hard to...
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