<img height="1" width="1" src="https://www.facebook.com/tr?id=1345452662590832&amp;ev=PageView &amp;noscript=1">
    Scorebuddy

    Scorebuddy

    Welcome to our Blog

    Call Center Metrics, Platforms and News

    Subscribe Now
    Filter By
    call center learning methods guide

    Top 5 Call Center Learning & Development Methods

    Call center training is one of the most effective ways to boost performance, drive efficiency, and fill knowledge gaps. Companies that invest in training earn 24% higher profit...
    Read more
    call center agent recognition ideas

    Employee Recognition Ideas for Call Center Agents: Key to Happy Staff

    30-45% of call center employees leave their jobs every year, and79% of peoplequit due to a “lack...
    Read more
    reviewing contact center performance reports

    How to Analyze Contact Center Quality Monitoring Reports

    Are your customers happy with your service? Are your call center agents doing their jobs and...
    Read more
    scorebuddy named best contact software

    Scorebuddy Amongst Top 10 Contact Centre Software & Technology 2019

    Scorebuddy is happy to announce that they have been named amongst Call Centre Helper’s “Top Ten...
    Read more
    customer experience through text analysis

    Types of Text Analytics: How They Improve Customer Experience

    Your contact center has a massive amount of unstructured text. From Tweets to Facebook comments, ...
    Read more
    understanding aht in contact centers

    Contact Center Average Handle Time (AHT): Is it Important?

    What makes a good customer experience? Is it the same as what makes a productive call center?...
    Read more
    6 tips to manage call center training

    6 Tips for Managing Call Center Training Courses

    Training is time-consuming! That’s probably the first thought you have whenever you read an article...
    Read more
    11 ways qa supports contact centers

    11 Powerful Functions of Quality Assurance in a Contact Center

    Are you maximizing the use ofquality assurance in your call center? Most often, quality managers...
    Read more
    delight customers with empathetic service

    Call Center Customer Service Tips: Delight Customers with Empathy

    The goal of every organization should be to keep customers happy. It’s the definition of quality...
    Read more
    text analytics reveals actionable insights

    Actionable Insights from Contact Center Data: AI Text Analytics

    Spare time is not a luxury many companies have. Most contact centers are overwhelmed with work and...
    Read more