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    Scorebuddy

    Scorebuddy

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    Top 5 Call Center Learning & Development Methods

    Call center training is one of the most effective ways to boost performance, drive efficiency, and fill knowledge gaps. Companies that invest in training earn 24% higher profit...
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    Employee Recognition Ideas for Call Center Agents: Key to Happy Staff

    30-45% of call center employees leave their jobs every year, and79% of peoplequit due to a “lack...
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    How to Analyze Contact Center Quality Monitoring Reports

    Are your customers happy with your service? Are your call center agents doing their jobs and...
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    Scorebuddy Amongst Top 10 Contact Centre Software & Technology 2019

    Scorebuddy is happy to announce that they have been named amongst Call Centre Helper’s “Top Ten...
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    Types of Text Analytics: How They Improve Customer Experience

    Your contact center has a massive amount of unstructured text. From Tweets to Facebook comments, ...
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    Contact Center Average Handle Time (AHT): Is it Important?

    What makes a good customer experience? Is it the same as what makes a productive call center?...
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    6 Tips for Managing Call Center Training Courses

    Training is time-consuming! That’s probably the first thought you have whenever you read an article...
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    11 Powerful Functions of Quality Assurance in a Contact Center

    Are you maximizing the use ofquality assurance in your call center? Most often, quality managers...
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    Call Center Customer Service Tips: Delight Customers with Empathy

    The goal of every organization should be to keep customers happy. It’s the definition of quality...
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    Actionable Insights from Contact Center Data: AI Text Analytics

    Spare time is not a luxury many companies have. Most contact centers are overwhelmed with work and...
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