<img height="1" width="1" src="https://www.facebook.com/tr?id=1345452662590832&amp;ev=PageView &amp;noscript=1">

    Welcome to our Blog

    Call Center Metrics, Platforms and News

    Subscribe Now
    Filter By

    How to Avoid Call Escalation in Call Centers?

    Many customers who are dissatisfied with the level of service ask call center agents, "May I talk to your supervisor?" Given the nature of customer service, escalation calls are...
    Read more

    What is Customer Retention Rate and How to Calculate it?

    Have you ever wondered how many customers come back and use your services or buy your products?...
    Read more

    Call Center Management Made Easy: The Definitive Guide

    First impressions are critical in the call center industry. That’s why it is vital that all call...
    Read more

    Call Center Benchmarking Guide and Why It's Important

    Benchmarks are the standards on which the performance of any business is measured. In contact...
    Read more

    Call Centers Trends: CX, Digital Adoption and Automation

    The last few years have seen the customer service industry change in many ways. The pandemic has...
    Read more

    Managing Call Center Quality Assurance as Your Company Grows

    Monitoring call center quality assurance is essential for running a thriving call center. A call...
    Read more

    How BPOs Can Use Scorecards for Better Coaching

    BPOs, or business process outsourcers, face their fair share of challenges. The outsourcing...
    Read more

    Build Effective Call Center Quality Assurance Scorecards: 7 Tips

    The number one goal of a successful call center operation is tocreate a consistent customer...
    Read more

    How Text Analytics Works in Your Quality Assurance Framework

    Establishing a solid and loyal customer base is the ultimate goal of any call center operation....
    Read more

    How to Build a QA Form for Call Center Monitoring

    When you consider the value consumers place on customer service, it's easy to see why call quality...
    Read more