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    Soft Skills Training 101: How to Develop Customer Service Soft Skills

    Soft skills are one of the foremost predictors of call center performance and agent success. In fact, according to recent research by Harvard University and the Stanford Research...
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    Hiring for Customer Service Soft Skills & Emotional Intelligence

    To be successful in a call center, agents must be able to deal with a high volume of angry,...
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    10 Call Center Training Games To Boost Employee Engagement

    Only 13% of employees worldwide are engaged, according to a Gallup poll. And that’s a problem....
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    Improve Call Center Customer Experience with Emotional Intelligence

    The path to success is paved with quality customer experiences. Arguably, it’s the best way to...
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    Guide: How to Create a Call Center Incentive Program in 8 Steps

    Working as a call center agent can seem like a tedious, thankless job. In some cases, agents spend...
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    7 Soft Skills Call Center Agents Need Most

    When looking to hire new call center agents, your Human Resource department may suggest using...
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    Using Scorecard Data To Improve Emotive CX

    Emotive CX is a vital tool for measuring and quantifying how emotions affect the customer...
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    The Biggest Call Center Challenges and How to Solve Them

    A successful call center is a competitive advantage. It is a key differentiator for many companies...
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    7 Tips for Designing Call Center Agent Incentive Programs

    Working as a call center agent can seem like a tedious, thankless job. In some cases, agents spend...
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