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    build quality assurance scorecards right

    Build Effective Call Center Quality Assurance Scorecards: 7 Tips

    The number one goal of a successful call center operation is tocreate a consistent customer experience across all touchpoints that exceed your and your customers' standards. By...
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    improve quality using text analytics

    How Text Analytics Works in Your Quality Assurance Framework

    Establishing a solid and loyal customer base is the ultimate goal of any call center operation....
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    effective sales training for reps

    Enhancing Call Center Sales Training: 10 Effective Strategies

    While a call center's primary purpose is delivering the best possible customer service, part of...
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    employee performance recognition ideas guide

    How to Recognize Employee Performance in Your Call Center

    In a professional environment, recognition refers to special notice or attention. The keyword there...
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    build qa forms for monitoring

    How to Build a QA Form for Call Center Monitoring

    When you consider the value consumers place on customer service, it's easy to see why call quality...
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    essential tips for call productivity

    How to Improve Call Center Productivity: 5 Essential Tips

    Positive customer experiences are a direct outcome of strong call center productivity. By staying...
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    streamline qa with smart tools

    How QA Monitoring Tools Simplify Call Center Data

    Your contact center collects an incredible amount of data every day. This data can tell you...
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    improve call center with qa

    Using Call Center Quality Assurance To Boost Performance

    The success of your call center reflects the success of your brand as a whole. After all, when you...
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    turn negative experiences into training

    How to Use Negative Customer Experience as a Call Center Training Tool

    Even if someone loves your company or product, 59% of people will walk away after several bad...
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    improve contact centers using ai

    How AI Text Analytics Can Improve Contact Center Quality

    As a contact center quality assurance manager, you’re constantly working to improve efficiency,...
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