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    tips to motivate your customer service team

    Top 10 Tips to Motivate Your Customer Service Team

    Best customer service consists of a motivated and enthusiastic team who gives priority to the customers and thrives hard to solve their problems. If you are to win customers'...
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    call center benchmarking guide

    Call Center Benchmarking Guide and Why It's Important

    Benchmarks are the standards on which the performance of any business is measured. In contact...
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    contact center customer experience best practices

    Contact Center Customer Experience Best Practices + Examples

    Improving the customer experience is the heart of a QA program. Because of this, call centers...
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    call center kpis for customer satisfaction csat

    11 Call Center KPIs for Customer Satisfaction CSAT

    Customer satisfaction is make-or-break for any organization, especially a call center. If you don’t...
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    customer service performance review phrases

    Customer Service Performance Review Phrases and Examples

    Performance reviews can be unnerving. But they don’t have to be. Performance reviews can be an...
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    grow methodology for contact centers

    The GROW Methodology for Contact Centers

    Contact center coaching is an essential way for agents to improve their performance and boost...
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    cx, digital adoption and automation

    Call Centers Trends: CX, Digital Adoption and Automation

    The last few years have seen the customer service industry change in many ways. The pandemic has...
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    creative ways to recognize contact center agents

    7 Creative Ways to Recognize Contact Center Agents

    There is no doubt that call center agents have demanding jobs. From handling angry customers to...
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    call center average handling time

    Understanding Call Center Average Handling Time is Your Secret Weapon

    Call center productivity, and success depends on excellent customer service. When customers call,...
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    purpose-built qa for call centers

    6 Reasons Purpose-Built QA Makes Life Easier for Call Centers

    Quality monitoring, absenteeism, poor morale, and staffing issues are much more challenging if you...
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