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    Quality Assurance for Healthcare Contact Centers

    As we all know, Quality Assurance is an essential part of any industry. From building cars to software development, the industry's history has always emphasized the need to avoid...
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    24 Practical Ways to RAMP Up Remote Work Accountability

    There’s no doubt: the world has gone remote. Even before COVID-19 emerged, remote work was on the...
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    Live Chat Quality Assurance Best Practices

    Today’s customers are not as enthusiastic about phone calls as previous generations. While...
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    Guide to Creating an Effective Omnichannel Customer Experience

    An effective omnichannel customer experience is more critical than ever. Is your brand ready to...
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    27 Questions to Ask Before Buying Call Center QA Software

    Selecting the right call center quality assurance software isn’t easy. It can be downright...
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    Can Speech Analytics Deliver Effective QA?

    Your contact center and the teams that staff it are ultimately responsible for delivering a...
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    How to Build a Call Center QA Monitoring Scorecard

    This blog has been updated in June 2019 Positive customer engagement is a critical component of any...
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    How to Improve Your Quality Customer Experience

    Customer service teams are often the face of your company. Responsible for all direct personal...
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    Why You Need Call Center Software for Call Center QA

    Call center quality assurance (QA) is how you determine if your agents are meeting your goals. It’s...
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    How Both Customer Support and Customer Success Impact CX

    In 2017, 64% of Americans contacted some form of customer service, according to Statista. But did...
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