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    How Can IVR Payments Enhance Your Call Center Compliance

    Implementing interactive voice response (IVR) in your call center can not only enhance operations, it can also significantly improve security and compliance, especially if IVR is...
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    Call And Contact Center Manager Best Practices In 2025

    Effective management is essential for a successful call center. A great manager must lead by...
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    How to Encourage Call Center Agents on a Customer Service Career Path

    The customer service industry can be challenging, but it can also be immensely rewarding. If you...
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    Scorebuddy Employee Q&A: Product Owner Harry

    Harry McIntyre is the Product Owner here at Scorebuddy and, as the voice of the Scorebuddy Academy...
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    Scorebuddy’s 12 Days of QA Wisdom

    The holiday season is over and 2023 is here but we’re still in the mood for gift giving. Over the...
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    10 Time Management Tips to Enhance Call Center Performance

    Effective time management is one of the keys to success in any field, particularly in the demanding...
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    The Long Game: 7 Ways to Foster Customer Loyalty in the Call Center

    In the hyper-competitive world of the call center, customer loyalty is vital for brand value, lead...
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    Log and Learn: How to Use Repeat Calls to Your Advantage

    Repeat calls are an ongoing issue for most contact centers, leading to stressed agents and...
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    8 Ways to Get Honest Call Center Customer Feedback + How to Act On It

    Getting customer feedback can be challenging, but it’s essential for call center quality assurance....
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    Delight & Sell: How Call Centers Become Revenue Generators

    While delivering top-quality customer service is the primary focus for call centers, many...
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