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    call center call escalation for advantage

    How to Turn Call Center Call Escalation to Your Advantage

    Call escalations can be frustrating for everyone involved—agents, customers, and supervisors. However, they’re part and parcel of working in a contact center. The important thing...
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    reduce turnover boost retention for call center

    What is Call Center Attrition Rate? Reduce Turnover + Boost Retention

    High agent turnover damages customer experience, reduces productivity, and skyrockets costs. Given...
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    scorebuddy employee q&a with account executive david

    Scorebuddy Employee Q&A: Account Executive David

    David Magee is an Account Executive at Scorebuddy and, as you’ll soon find out, a fan of golden...
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    most effective sales training games

    7 Simple But Effective Sales Training Games for Your Call Center

    The call center can be a high-pressure environment, particularly for sales-focused agents, so it’s...
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    automation & ai in call center qa

    Automation & AI in Call Center QA: Pros + Cons

    AI is already having a significant impact on call center QA, and its influence is likely to grow...
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    call center security threats

    5 Big Call Center Security Threats (And How to Mitigate Them)

    83 percent of companies will face a data breach at some point. Given that contact centers often...
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    things can’t ignore in call center audit

    6 Things You Can’t Ignore When Conducting a Call Center Audit

    To get the best out of your call center, you need to understand what’s working, what isn’t, and...
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    deal with no call no show

    How to Deal With No Call No Show (NCNS) Instances in Call Centers

    Employee absenteeism can significantly disrupt workflow in your call center, leading to reduced...
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    tips for successful call center agent onboarding

    7 Essential Tips for Successful Call Center Agent Onboarding

    You’ve gone through the recruitment process, found the ideal call center agent, and they’ve agreed...
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    abc mentality in call center

    Introduce the ABC Mentality in Your Call Center & Boost Revenue

    If implemented correctly, the Always Be Closing (ABC) mentality can significantly boost your call...
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