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    call center queuing for better customer experience

    How to Use Call Center Queuing for Better Customer Experience

    Nobody likes to be stuck in a queue. Unfortunately, it happens all too often in a high-volume call center environment. While this is frustrating for customers and stressful for...
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    best customer service training ideas

    8 Out-Of-The-Box Customer Service Training Ideas

    An effective customer service team is an essential organizational component in pretty much every...
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    call center analytics to boost sales

    How to Use Call Center Analytics to Boost Sales

    Contact centers process huge amounts of data on a daily basis. Using analytics tools, you can make...
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    contact center qa with chatgpt

    Shaping the Future of Contact Center QA with ChatGPT

    What is Scorebuddy Labs? Scorebuddy Labs is our innovation center, a team that experiments with...
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    call center call escalation for advantage

    How to Turn Call Center Call Escalation to Your Advantage

    Call escalations can be frustrating for everyone involved—agents, customers, and supervisors....
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    reduce turnover boost retention for call center

    What is Call Center Attrition Rate? Reduce Turnover + Boost Retention

    High agent turnover damages customer experience, reduces productivity, and skyrockets costs. Given...
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    scorebuddy employee q&a with account executive david

    Scorebuddy Employee Q&A: Account Executive David

    David Magee is an Account Executive at Scorebuddy and, as you’ll soon find out, a fan of golden...
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    most effective sales training games

    7 Simple But Effective Sales Training Games for Your Call Center

    The call center can be a high-pressure environment, particularly for sales-focused agents, so it’s...
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    automation & ai in call center qa

    Automation & AI in Call Center QA: Pros + Cons

    AI is already having a significant impact on call center QA, and its influence is likely to grow...
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    call center security threats

    5 Big Call Center Security Threats (And How to Mitigate Them)

    83 percent of companies will face a data breach at some point. Given that contact centers often...
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