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    7 Simple But Effective Sales Training Games for Your Call Center

    The call center can be a high-pressure environment, particularly for sales-focused agents, so it’s essential that your training approach is both effective and engaging. By...
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    Automation & AI in Call Center QA: Pros + Cons

    AI is already having a significant impact on call center QA, and its influence is likely to grow...
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    5 Big Call Center Security Threats (And How to Mitigate Them)

    83 percent of companies will face a data breach at some point. Given that contact centers often...
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    6 Things You Can’t Ignore When Conducting a Call Center Audit

    To get the best out of your call center, you need to understand what’s working, what isn’t, and...
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    How to Deal With No Call No Show (NCNS) Instances in Call Centers

    Employee absenteeism can significantly disrupt workflow in your call center, leading to reduced...
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    7 Essential Tips for Successful Call Center Agent Onboarding

    You’ve gone through the recruitment process, found the ideal call center agent, and they’ve agreed...
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    Introduce the ABC Mentality in Your Call Center & Boost Revenue

    If implemented correctly, the Always Be Closing (ABC) mentality can significantly boost your call...
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    How to Use Automation to Reduce Call Center Costs

    Across every industry, businesses are increasingly looking towards automation to reduce costs while...
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    How to Use Call-Closing Statements to Transform Your Call Center Customer Experience?

    An effective call-closing statement enhances customer experience, brings the interaction to a...
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    8 Crucial Call Center Communication Skills for Agents

    For call center agents, talking to strangers is an essential part of the job. When you spend most...
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