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    consumer affairs complaints

    Consumer Affairs Complaints & How to Solve Them

    No matter how hard you provide excellent products and customer service, dissatisfied customers always exist. However, businesses can never avoid consumer complaints altogether....
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    tips to reduce dead air in call centers

    5 Tips to Reduce Dead Air in Call Centers

    Dead air hurts customer satisfaction and damages a brand's reputation, so call centers work hard to...
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    how to avoid call escalation in call centers

    How to Avoid Call Escalation in Call Centers?

    Many customers who are dissatisfied with the level of service ask call center agents, "May I talk...
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    call center assessments for better hiring

    Top 8 Call Center Assessments for Better Hiring

    A call center is essential to a company's operations since it is the hub for engaging customers,...
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    how to calculate customer retention rate

    What is Customer Retention Rate and How to Calculate it?

    Have you ever wondered how many customers come back and use your services or buy your products?...
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    getting your quality assurance report right

    Getting Your Quality Assurance Report Right

    Information is power. Today, you can access any information you want with the click of a mouse and...
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    guide on probing questions in customer service

    The Complete Guide on Probing Questions in Customer Service

    Customers do not always get to the heart of their problem in contact with customer service agents....
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    Leveraging Customer Obsession to Drive Business

    Call centers are driven by customer obsession. Everything we do, from onboarding to agent coaching,...
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    ivr payments and how they can improve your business

    IVR Payments and How They Can Improve Your Business

    Dealing with billing issues can be a major call center customer service hurdle, even for the most...
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    call center burnout, depression symptoms & how to overcome

    Call Center Burnout, Depression Symptoms & How to Overcome

    Call center agents are under incredible pressure. They work in a noisy environment with high...
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