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    call center assessments for better hiring

    Top 8 Call Center Assessments for Better Hiring

    A call center is essential to a company's operations since it is the hub for engaging customers, raising product awareness, and driving sales. They serve as an organization's...
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    how to calculate customer retention rate

    What is Customer Retention Rate and How to Calculate it?

    Have you ever wondered how many customers come back and use your services or buy your products?...
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    getting your quality assurance report right

    Getting Your Quality Assurance Report Right

    Information is power. Today, you can access any information you want with the click of a mouse and...
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    guide on probing questions in customer service

    The Complete Guide on Probing Questions in Customer Service

    Customers do not always get to the heart of their problem in contact with customer service agents....
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    Leveraging Customer Obsession to Drive Business

    Call centers are driven by customer obsession. Everything we do, from onboarding to agent coaching,...
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    ivr payments and how they can improve your business

    IVR Payments and How They Can Improve Your Business

    Dealing with billing issues can be a major call center customer service hurdle, even for the most...
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    call center burnout, depression symptoms & how to overcome

    Call Center Burnout, Depression Symptoms & How to Overcome

    Call center agents are under incredible pressure. They work in a noisy environment with high...
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    why cti is important for contact centers?

    What Is CTI and Why Is It Important for Contact Centers?

    Call centers need to invest in innovative, automated technologies to keep them competitive and...
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    quality assurance importance in contact centers

    Why Is Quality Assurance Important in Contact Centers?

    If you are looking to improve the customer service standards in your call center, there are a few...
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    know about lack of customer service

    All You Should Know About Lack of Customer Service

    No retailer or service provider can afford to neglect the importance of a positive customer...
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