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    11 Call Center KPIs for Customer Satisfaction CSAT

    Customer satisfaction is make-or-break for any organization, especially a call center. If you don’t keep your customers happy, you’ll soon find that your customer base is...
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    Customer Service Performance Review Phrases and Examples

    Performance reviews can be unnerving. But they don’t have to be. Performance reviews can be an...
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    The GROW Methodology for Contact Centers

    Contact center coaching is an essential way for agents to improve their performance and boost...
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    Call Centers Trends: CX, Digital Adoption and Automation

    The last few years have seen the customer service industry change in many ways. The pandemic has...
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    7 Creative Ways to Recognize Contact Center Agents

    There is no doubt that call center agents have demanding jobs. From handling angry customers to...
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    Understanding Call Center Average Handling Time is Your Secret Weapon

    Call center productivity, and success depends on excellent customer service. When customers call,...
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    6 Reasons Purpose-Built QA Makes Life Easier for Call Centers

    Quality monitoring, absenteeism, poor morale, and staffing issues are much more challenging if you...
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    How to Handle Angry and Irate Customers in the Call Center

    Dealing with angry customers is something that even the best call center teams have to navigate. It...
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    4 Questions to Ask About Your Contact Center QA Solution

    Quality assurance is essential for running a thriving contact center, but not all quality assurance...
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    Best Practices for Contact Center QA Success

    Call center agents have hectic workdays. One agent can easily take up to 50 calls a day. Since 90%...
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