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    ai helps clear ticket backlogs

    Using AI Text Analytics to Reduce Your Ticket Backlog

    Customer service is only getting more and more difficult. Customers expect more from businesses than ever before, willing to pay for what they want. Almost 50% of customers would...
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    operational qa for contact centers

    Implement Your Call Center Operational QA Framework

    This is Blog #2 in our Contact Center Quality Assurance Framework Series. You can find Blog #1 here...
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    anatomy of excellent support calls

    The Anatomy of a Really Good Customer Service Call

    Your call center agents are key to your company’s success. They are the first point of contact with...
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    mastering call center management skills

    4 Ways Call Center Managers Can Improve Their Skills

    As a call center manager, it is your job to motivate, encourage, train, and help your agents in...
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    call center compliance and security

    Security Risks and Compliance in Call Centers

    The call center is your first point of contact with your customers. It’s your opportunity to build...
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    reduce survey fatigue, get feedback

    7 Tips to Reduce Customer Survey Fatigue & Still Get Feedback

    Do your customers love your product and service? What do they think about your brand, staff, and...
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    improving engagement with contact insights

    Contact Center Insights: Elevating Customer Interactions

    The contact center is the beating heart of every organization. It’s at the forefront of customer...
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    understanding qa roles and responsibilities

    Who Are the QA Stakeholders and What Are Their Call Center Roles?

    The quality of your contact center is a direct reflection of your whole company. 90% of Americans...
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    remote call center training strategies

    Call Center Learning & Development for a Remote Workforce

    Remote call centers are here to stay. They are 27% cheaper and experience 35% less downtime than...
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    contact center quality software pick

    Use This Contact Center Quality Assurance Software

    If you want to create a thriving contact center that increases agent retention and customer...
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