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    track call quality with scorecards

    Using Scorecards for Effective Quality Monitoring in Call Centers

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    customer support powered by text analytics

    The Power of Text Analytics Tools for Customer Support

    Customer service 101: well-trained contact center agents. They are your first point of contact and...
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    call center learning methods guide

    Top 5 Call Center Learning & Development Methods

    Call center training is one of the most effective ways to boost performance, drive efficiency, and...
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    call center agent recognition ideas

    Employee Recognition Ideas for Call Center Agents: Key to Happy Staff

    30-45% of call center employees leave their jobs every year, and79% of peoplequit due to a “lack...
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    scorebuddy named top tech 2018

    Scorebuddy Voted Best Contact Center Technology 2018

    Scorebuddy has been voted “Best Contact Centre Technology” in the Top 10 Contact Centre Technology...
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    scorebuddy among best tech 2017

    Scorebuddy Voted in Top 10 Best Contact Center Technology 2017

    Scorebuddy has been voted “Best Contact Centre Technology” in the Top 10 Contact Centre Technology...
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    reviewing contact center performance reports

    How to Analyze Contact Center Quality Monitoring Reports

    Are your customers happy with your service? Are your call center agents doing their jobs and ...
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    scorebuddy named best contact software

    Scorebuddy Amongst Top 10 Contact Centre Software & Technology 2019

    Scorebuddy is happy to announce that they have been named amongst Call Centre Helper’s “Top Ten...
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    customer experience through text analysis

    Types of Text Analytics: How They Improve Customer Experience

    Your contact center has a massive amount of unstructured text. From Tweets to Facebook comments, ...
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    understanding aht in contact centers

    Contact Center Average Handle Time (AHT): Is it Important?

    What makes a good customer experience? Is it the same as what makes a productive call center?...
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