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    call center agent recognition ideas

    Employee Recognition Ideas for Call Center Agents: Key to Happy Staff

    30-45% of call center employees leave their jobs every year, and79% of peoplequit due to a “lack of appreciation.” For every employee who resigns, your company spends an...
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    scorebuddy named top tech 2018

    Scorebuddy Voted Best Contact Center Technology 2018

    Scorebuddy has been voted “Best Contact Centre Technology” in the Top 10 Contact Centre Technology...
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    scorebuddy among best tech 2017

    Scorebuddy Voted in Top 10 Best Contact Center Technology 2017

    Scorebuddy has been voted “Best Contact Centre Technology” in the Top 10 Contact Centre Technology...
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    reviewing contact center performance reports

    How to Analyze Contact Center Quality Monitoring Reports

    Are your customers happy with your service? Are your call center agents doing their jobs and...
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    scorebuddy named best contact software

    Scorebuddy Amongst Top 10 Contact Centre Software & Technology 2019

    Scorebuddy is happy to announce that they have been named amongst Call Centre Helper’s “Top Ten...
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    customer experience through text analysis

    Types of Text Analytics: How They Improve Customer Experience

    Your contact center has a massive amount of unstructured text. From Tweets to Facebook comments, ...
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    understanding aht in contact centers

    Contact Center Average Handle Time (AHT): Is it Important?

    What makes a good customer experience? Is it the same as what makes a productive call center?...
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    6 tips to manage call center training

    6 Tips for Managing Call Center Training Courses

    Training is time-consuming! That’s probably the first thought you have whenever you read an article...
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    11 ways qa supports contact centers

    11 Powerful Functions of Quality Assurance in a Contact Center

    Are you maximizing the use ofquality assurance in your call center? Most often, quality managers...
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    delight customers with empathetic service

    Call Center Customer Service Tips: Delight Customers with Empathy

    The goal of every organization should be to keep customers happy. It’s the definition of quality...
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