Welcome to our Blog

    Call Center Metrics, Platforms and News

    Subscribe Now
    Filter By
    6 tips to manage call center training

    6 Tips for Managing Call Center Training Courses

    Training is time-consuming! That’s probably the first thought you have whenever you read an article about its importance. It’s easy for a blog to quote stats that say94% of...
    Read more
    11 ways qa supports contact centers

    11 Powerful Functions of Quality Assurance in a Contact Center

    Are you maximizing the use ofquality assurance in your call center? Most often, quality managers...
    Read more
    delight customers with empathetic service

    Call Center Customer Service Tips: Delight Customers with Empathy

    The goal of every organization should be to keep customers happy. It’s the definition of quality...
    Read more
    text analytics reveals actionable insights

    Actionable Insights from Contact Center Data: AI Text Analytics

    Spare time is not a luxury many companies have. Most contact centers are overwhelmed with work and...
    Read more
    enhancing cx through contact crm

    Call Center Customer Relationship Management and Customer Experience

    Today’s companies rely heavily on customer relationship management strategies to stay competitive...
    Read more
    scorecards enhance call quality assurance

    How to Use Agent Scorecards for Call Center Quality Assurance

    Customers have so many choices and can easily switch to another company, leaving businesses and...
    Read more
    quality management tools for centers

    25 Key Features of Call Center Quality Management Software

    Once you determine that you need call center quality assurance software for the success of your...
    Read more
    setting smart goals for call centers

    How to Set Call Center SMART Goals with Examples

    Highly engaged employees are 480% more committed to helping their company succeed. And companies...
    Read more
    implement an effective call center quality assurance program

    How to Implement an Effective Call Center Quality Assurance Program

    Every customer service contact center has the same message for callers: “For quality and training...
    Read more
    text analytics for call centers

    Text Analytics for Call Centers: A Rich Source of Customer Insight

    Customers expect better support than ever before—no matter the channel they use to contact you....
    Read more