Welcome to our Blog

    Call Center Metrics, Platforms and News

    Subscribe Now
    Filter By
    train using repeat call analysis

    Call Center Training Using Repeat Call and Root Cause Analysis

    When a customer contacts your call center, they are typically upset and looking for a solution to their problem. They want you to fix whatever issue they’re facing immediately,...
    Read more
    call center training software guide

    Call Center Training Software: The Guide

    Practical employee training is one of the more essential long-term investments you can make in your...
    Read more
    10 tips to optimize contact centers

    10 Tips to Boost Contact Center Operational Efficiency

    In our fast-paced world, first impressions matter, and they have a significant impact when dealing...
    Read more
    contact center coaching simplified

    A Simple Guide to Integrated Call & Contact Center Coaching

    Contact center staff are feeling the pressure. 90 percent of service leaders believe that customer...
    Read more
    call center customer service guide

    Customer Service as a Differentiator: The Call Center Guide

    If you are struggling to differentiate your brand, what is one of the most important number one...
    Read more
    addressing top qa team challenges

    How to Solve the Top Challenges Call Center QA Teams Face

    A thriving call center is a competitive advantage. It is a crucial differentiator for many...
    Read more
    smart contact center management tips

    A Guide to Contact Center Management

    Effective customer service is highly dependent on contact center management. It’s your leadership...
    Read more
    improve call quality with lms

    How to Improve Call Quality with a Call Center LMS

    The customer experience has never been more critical. Companies that lead in customer experience...
    Read more
    15 service script guidelines that work

    15 Call Center And Customer Service Script Best Practices

    Every call center manager knows that when agents start out, they need a script to follow when...
    Read more
    call center lms selection guide

    How to Choose the Right LMS for Call Center Training

    Customers expect excellent customer service when dealing with your company. In fact, offering...
    Read more