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    How to Calculate the ROI of the Customer Experience

    Your customers are happy. Congratulations! You rank well on your Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS). But what does that actually mean? How does it...
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    9 Ways to Empower Your Customer Service Agents

    Customer service is a competitive field. 90 percent of Americans use customer service as a factor...
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    How Customer Experience Management Boosts Loyalty and Retention

    A loyal customer is a profitable customer. Not only do loyal customers spend 31% more than new...
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    How to Give + Track Positive Agent Feedback in Call Centers

    The importance of call center quality feedback cannot be overstated. It is the basis for your call...
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    Call Center Training Guide: Tips for Training Remote Agents

    Call center training is critical to success. Not only does it ensure that you provide your...
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    Quality Assurance for Healthcare Contact Centers

    As we all know, Quality Assurance is an essential part of any industry. From building cars to...
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    24 Practical Ways to RAMP Up Remote Work Accountability

    There’s no doubt: the world has gone remote. Even before COVID-19 emerged, remote work was on the...
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    How to Inspire & Motivate Call Center Teams Working Remotely

    Whether you’ve been working in a virtual environment for a month or for years, you know that the...
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    11 Tips for Remote Call Center Management

    Even before the COVID-19 pandemic, 50% of the workforce worked in some sort of telecommuting role,...
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    Call Center Quality Assurance Program Best Practices

    In order to provide high-quality customer service, it’s essential that you standardize processes...
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