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    8 reasons to use call lms

    8 Benefits of Using an LMS in Your Call Center

    Employee training is critical in every industry, business, and role. It is a way to help to certify that the people on your payroll can do their jobs. Evidence of this indicates...
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    self-scoring empowers call agents

    Why on Earth Should You Let an Agent Self-Score?

    The Importance of Agent Self-Scoring to Boost Call Scores and Engagement How do your call center...
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    proving roi through customer experience

    How to Calculate the ROI of the Customer Experience

    Your customers are happy. Congratulations! You rank well on your Customer Satisfaction Score (CSAT)...
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    9 ways to empower agents

    9 Ways to Empower Your Customer Service Agents

    Customer service is a competitive field. 90 percent of Americans use customer service as a factor...
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    cx management drives customer loyalty

    How Customer Experience Management Boosts Loyalty and Retention

    A loyal customer is a profitable customer. Not only do loyal customers spend 31% more than new...
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    track positive feedback for agents

    How to Give + Track Positive Agent Feedback in Call Centers

    The importance of call center quality feedback cannot be overstated. It is the basis for your call...
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    guide to training remote agents

    Call Center Training Guide: Tips for Training Remote Agents

    Call center training is critical to success. Not only does it ensure that you provide your...
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    quality assurance in healthcare centers

    Quality Assurance for Healthcare Contact Centers

    As we all know, Quality Assurance is an essential part of any industry. From building cars to...
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    24 ways to boost remote accountability

    24 Practical Ways to RAMP Up Remote Work Accountability

    There’s no doubt: the world has gone remote. Even before COVID-19 emerged, remote work was on the...
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    inspire remote call center teams

    How to Inspire & Motivate Call Center Teams Working Remotely

    Whether you’ve been working in a virtual environment for a month or for years, you know that the...
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