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    guide to training remote agents

    Call Center Training Guide: Tips for Training Remote Agents

    Call center training is critical to success. Not only does it ensure that you provide your customers the experience they expect and deserve, but it also has many benefits for your...
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    quality assurance in healthcare centers

    Quality Assurance for Healthcare Contact Centers

    As we all know, Quality Assurance is an essential part of any industry. From building cars to...
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    24 ways to boost remote accountability

    24 Practical Ways to RAMP Up Remote Work Accountability

    There’s no doubt: the world has gone remote. Even before COVID-19 emerged, remote work was on the...
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    inspire remote call center teams

    How to Inspire & Motivate Call Center Teams Working Remotely

    Whether you’ve been working in a virtual environment for a month or for years, you know that the...
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    top 11 remote management strategies

    11 Tips for Remote Call Center Management

    Even before the COVID-19 pandemic, 50% of the workforce worked in some sort of telecommuting role,...
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    effective contact center qa practices

    Call Center Quality Assurance Program Best Practices

    In order to provide high-quality customer service, it’s essential that you standardize processes...
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    stronger cx through emotional intelligence

    The Importance of Emotional Intelligence in the Contact Center

    When you invest in customer experience, you have a clear competitive advantage. This can be...
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    consistent customer service, any situation

    How to Keep Delivering Great Customer Service in Any Situation

    With the COVID-19 pandemic growing day by day, businesses around the world are finding themselves...
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    8 ways to prevent agent burnout

    8 Ways to Avoid Call Center Agent Burnout During a Crisis

    The coronavirus has changed work as we knew it for the foreseeable future. Many companies have...
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    scorecards enhance customer experience measurement

    Measuring Customer Experience: Metrics and the Benefits of Scorecards

    Customer experience (CX) might be the most frequently used term in the customer service industry....
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