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    6 Ideas to Effectively Manage Customer Service Inquiries

    The number one way to impact the level of trust your customers have with your company is by offering excellent customer service. In fact, across the globe, 96% of customers say...
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    Why Customer Experience is Essential to Company Success

    While 73% of all people point to customer experience as an important factor in their purchasing...
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    Empower the Employee to Deliver Exceptional Customer Service

    Providing quality customer service is the key to locking in your customers for the long-term....
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    How Both Customer Support and Customer Success Impact CX

    In 2017, 64% of Americans contacted some form of customer service, according to Statista. But did...
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    Tips for Improving Customer Service in Contact Centers

    This blog has been updated on March 2019 Customer experience (CX) is often classified as an...
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    Voicemail vs. Callbacks: Impact on Call Center CX

    Customer experience executives in all types of organizations continually evaluate call center...
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    Using Scorecard Data To Improve Emotive CX

    Emotive CX is a vital tool for measuring and quantifying how emotions affect the customer...
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    How Scorebuddy Improved Quality Assurance for Permanent TSB

    One of Scorebuddy’s premiere clients, permanent tsb Group, is a leading financial services provider...
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    How Scorebuddy Improved CX for HR Solution Provider

    A leading human resource and payroll solution provider recently sought expertise from Scorebuddy to...
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    How to Correlate Internal QA Scores With Customer Sentiment

    This blog series began with “How Call Center QA Improves NPS and Customer Experience,” continued...
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