Welcome to our Blog

    Call Center Metrics, Platforms and News

    Subscribe Now
    Filter By
    optimize call center performance today

    How to Optimize Your Call and Contact Center Performance

    Worldwide, only 67% of people believe that customer service, as a whole, is improving. This emphasizes that customer service expectations are higher than ever, and it’s becoming...
    Read more
    better customer experience through quality

    How to Improve Your Quality Customer Experience

    Customer service teams are often the face of your company. Responsible for all direct personal...
    Read more
    manage customer inquiries more effectively

    6 Ideas to Effectively Manage Customer Service Inquiries

    The number one way to impact the level of trust your customers have with your company is by...
    Read more
    customer experience is key to growth

    Why Customer Experience is Essential to Company Success

    While 73% of all people point to customer experience as an important factor in their purchasing...
    Read more
    empower employees to wow customers

    Empower the Employee to Deliver Exceptional Customer Service

    Providing quality customer service is the key to locking in your customers for the long-term....
    Read more
    support and success shape customer experience

    How Both Customer Support and Customer Success Impact CX

    In 2017, 64% of Americans contacted some form of customer service, according to Statista. But did...
    Read more
    improve contact center customer service

    Tips for Improving Customer Service in Contact Centers

    This blog has been updated on March 2019 Customer experience (CX) is often classified as an...
    Read more
    voicemail and callback experience compared

    Voicemail vs. Callbacks: Impact on Call Center CX

    Customer experience executives in all types of organizations continually evaluate call center...
    Read more
    use scorecard data to improve emotive cx

    Using Scorecard Data To Improve Emotive CX

    Emotive CX is a vital tool for measuring and quantifying how emotions affect the customer...
    Read more
    permanent tsb quality assurance improved with scorebuddy

    How Scorebuddy Improved Quality Assurance for Permanent TSB

    One of Scorebuddy’s premiere clients, permanent tsb Group, is a leading financial services provider...
    Read more