<img height="1" width="1" src="https://www.facebook.com/tr?id=1345452662590832&amp;ev=PageView &amp;noscript=1">

    Welcome to our Blog

    Call Center Metrics, Platforms and News

    Subscribe Now
    Filter By
    enhance cx through emotional intelligence

    Improve Call Center Customer Experience with Emotional Intelligence

    The path to success is paved with quality customer experiences. Arguably, it’s the best way to increase your revenue, especially in the long-term. Contact centers that invest in...
    Read more
    build a call center qa framework

    How to Create a QA Framework for Your Call Center

    This is Blog #1 in our Contact Center Quality Assurance Framework Series. Contact centers are...
    Read more
    boost outcomes with qa analytics

    How to Analyze QA Data to Improve Call Center Outcomes

    The value of big data lies in how you analyze it. Gathering and analyzing structured and...
    Read more
    enhance customer experience with nps

    How to Improve Customer Experience with NPS in Call Centers

    The ultimate goal for your call center is to provide a positive customer experience. However,...
    Read more
    create incentive program in 8 steps

    Guide: How to Create a Call Center Incentive Program in 8 Steps

    Working as a call center agent can seem like a tedious, thankless job. In some cases, agents spend...
    Read more
    boost analytics using quality metrics

    Adding Quality Metrics to Your Data Analytics

    If you can’t measure it, you can’t manage it, especially when it comes to quality assurance. How...
    Read more
    effective qa through speech insights

    Can Speech Analytics Deliver Effective QA?

    Your contact center and the teams that staff it are ultimately responsible for delivering a...
    Read more
    optimize qa through smart metrics

    The Best Way To Measure Call Center Quality Assurance Metrics

    If you are a call center or quality assurance manager, then you likely use call center metrics to...
    Read more
    why integrate scorebuddy with zendesk

    How to Integrate Scorebuddy with Zendesk + 5 Reasons Why

    A great customer experience isn’t just a consideration; it’s a necessity.It’s serious business...
    Read more
    structure qa scorecards that work

    How to Build a Call Center QA Monitoring Scorecard

    This blog has been updated in June 2019 Positive customer engagement is a critical component of any...
    Read more