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    How to Build a Call Center QA Monitoring Scorecard

    This blog has been updated in June 2019 Positive customer engagement is a critical component of any call center operation. You may think that agents are working at an optimum and...
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    Why Integrations Are Essential for Customer Service Excellence

    When your company purchases software, there are many different elements that you need to consider.
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    How to Optimize Your Call and Contact Center Performance

    Worldwide, only 67% of people believe that customer service, as a whole, is improving. This...
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    How to Improve Your Quality Customer Experience

    Customer service teams are often the face of your company. Responsible for all direct personal...
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    6 Ideas to Effectively Manage Customer Service Inquiries

    The number one way to impact the level of trust your customers have with your company is by...
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    The Importance of Tracking First Call Resolution

    For one-third of your customers, you have just one chance to make a positive impression, or they’ll...
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    Why You Need Call Center Software for Call Center QA

    Call center quality assurance (QA) is how you determine if your agents are meeting your goals. It’s...
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    Why Customer Experience is Essential to Company Success

    While 73% of all people point to customer experience as an important factor in their purchasing...
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    Empower the Employee to Deliver Exceptional Customer Service

    Providing quality customer service is the key to locking in your customers for the long-term....
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    How Both Customer Support and Customer Success Impact CX

    In 2017, 64% of Americans contacted some form of customer service, according to Statista. But did...
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