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    create incentive program in 8 steps

    Guide: How to Create a Call Center Incentive Program in 8 Steps

    Working as a call center agent can seem like a tedious, thankless job. In some cases, agents spend hours talking with people who don’t want to be on the phone any more than the...
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    boost analytics using quality metrics

    Adding Quality Metrics to Your Data Analytics

    If you can’t measure it, you can’t manage it, especially when it comes to quality assurance. How...
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    effective qa through speech insights

    Can Speech Analytics Deliver Effective QA?

    Your contact center and the teams that staff it are ultimately responsible for delivering a...
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    optimize qa through smart metrics

    The Best Way To Measure Call Center Quality Assurance Metrics

    If you are a call center or quality assurance manager, then you likely use call center metrics to...
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    why integrate scorebuddy with zendesk

    How to Integrate Scorebuddy with Zendesk + 5 Reasons Why

    A great customer experience isn’t just a consideration; it’s a necessity.It’s serious business...
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    structure qa scorecards that work

    How to Build a Call Center QA Monitoring Scorecard

    This blog has been updated in June 2019 Positive customer engagement is a critical component of any...
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    smart integrations enhance support quality

    Why Integrations Are Essential for Customer Service Excellence

    When your company purchases software, there are many different elements that you need to consider.
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    optimize call center performance today

    How to Optimize Your Call and Contact Center Performance

    Worldwide, only 67% of people believe that customer service, as a whole, is improving. This...
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    better customer experience through quality

    How to Improve Your Quality Customer Experience

    Customer service teams are often the face of your company. Responsible for all direct personal...
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    manage customer inquiries more effectively

    6 Ideas to Effectively Manage Customer Service Inquiries

    The number one way to impact the level of trust your customers have with your company is by...
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