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    optimize qa through smart metrics

    The Best Way To Measure Call Center Quality Assurance Metrics

    If you are a call center or quality assurance manager, then you likely use call center metrics to measure your agents' performance. Traditional call center analytics examine...
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    why integrate scorebuddy with zendesk

    How to Integrate Scorebuddy with Zendesk + 5 Reasons Why

    A great customer experience isn’t just a consideration; it’s a necessity.It’s serious business...
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    structure qa scorecards that work

    How to Build a Call Center QA Monitoring Scorecard

    This blog has been updated in June 2019 Positive customer engagement is a critical component of any...
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    smart integrations enhance support quality

    Why Integrations Are Essential for Customer Service Excellence

    When your company purchases software, there are many different elements that you need to consider.
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    optimize call center performance today

    How to Optimize Your Call and Contact Center Performance

    Worldwide, only 67% of people believe that customer service, as a whole, is improving. This...
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    better customer experience through quality

    How to Improve Your Quality Customer Experience

    Customer service teams are often the face of your company. Responsible for all direct personal...
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    manage customer inquiries more effectively

    6 Ideas to Effectively Manage Customer Service Inquiries

    The number one way to impact the level of trust your customers have with your company is by...
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    why first call resolution matters

    The Importance of Tracking First Call Resolution

    For one-third of your customers, you have just one chance to make a positive impression, or they’ll...
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    smarter qa starts with software

    Why You Need Call Center Software for Call Center QA

    Call center quality assurance (QA) is how you determine if your agents are meeting your goals. It’s...
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    customer experience is key to growth

    Why Customer Experience is Essential to Company Success

    While 73% of all people point to customer experience as an important factor in their purchasing...
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