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    Award: Scorebuddy - Best Contact Center Software 2018

    Scorebuddy is delighted to announce that they have been voted “Best Contact Center Technology” in Call Centre Helper’s “Top Ten Contact Center Software and Technology” awards for...
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    How Scorebuddy Improved Quality Assurance for Permanent TSB

    One of Scorebuddy’s premiere clients, permanent tsb Group, is a leading financial services provider...
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    How Scorebuddy Improved CX for HR Solution Provider

    A leading human resource and payroll solution provider recently sought expertise from Scorebuddy to...
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    How to Correlate Internal QA Scores With Customer Sentiment

    This blog series began with “How Call Center QA Improves NPS and Customer Experience,” continued...
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    Call Center Agent Engagement and Your Company's Mission

    “Why does my job matter?” Every employee asks that question at some point or another, often during...
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    Understanding Call Center Quality Assurance Frameworks

    Each call center, at one time or another, fits into, transitions through, or overlaps across three...
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    Evolving a Strategic Call Center QA Framework

    There are no shortage of reasons why call center quality assurance is a necessity, and improving...
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    7 Tips for Designing Call Center Agent Incentive Programs

    Working as a call center agent can seem like a tedious, thankless job. In some cases, agents spend...
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    How to Leverage Your QA Team Effectively

    Managing hundreds or even thousands of calls a day is routine for most call centers, especially...
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    Scorebuddy: Top 10 Contact Center Tech Awards 2017

    We have been voted amongst the top 10 technology awards!We are extra happy with this result for 2...
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