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    improve contact center customer service

    Tips for Improving Customer Service in Contact Centers

    This blog has been updated on March 2019 Customer experience (CX) is often classified as an intangible concept; a concept from which it can be difficult to extract actionable...
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    essential soft skills for agents

    7 Soft Skills Call Center Agents Need Most

    When looking to hire new call center agents, your Human Resource department may suggest using...
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    voicemail and callback experience compared

    Voicemail vs. Callbacks: Impact on Call Center CX

    Customer experience executives in all types of organizations continually evaluate call center...
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    smarter workflows using zendesk & scorebuddy

    Why You Should Integrate Zendesk with Scorebuddy

    Scorebuddy, the market leading QA platform, now offers seamless integration with Zendesk in turn...
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    use scorecard data to improve emotive cx

    Using Scorecard Data To Improve Emotive CX

    Emotive CX is a vital tool for measuring and quantifying how emotions affect the customer...
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    biggest call center challenges solved

    The Biggest Call Center Challenges and How to Solve Them

    A successful call center is a competitive advantage. It is a key differentiator for many companies...
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    call quality metrics shape kpis

    How Call Center Quality Assurance Metrics Impact KPIs

    QA is a process that measures call center and individual agent performance. Your QA metrics...
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    design and build an effective qa scorecard

    How to Design and Build an Effective QA Scorecard

    Every call center has a different mission. Most fall into two categories, those that are focused on...
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    soft skills drive agent performance

    Soft Skills Predict Performance of Call Center Duties

    Staff turnover is costly for any call center. Several recent studies have shown that most call...
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    scorebuddy voted best contact software

    Award: Scorebuddy - Best Contact Center Software 2018

    Scorebuddy is delighted to announce that they have been voted “Best Contact Center Technology” in...
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