Welcome to our Blog

    Call Center Metrics, Platforms and News

    Subscribe Now
    Filter By
    empower employees to wow customers

    Empower the Employee to Deliver Exceptional Customer Service

    Providing quality customer service is the key to locking in your customers for the long-term. Customer service should be relentlessly pursued and continuously refined, reflecting...
    Read more
    support and success shape customer experience

    How Both Customer Support and Customer Success Impact CX

    In 2017, 64% of Americans contacted some form of customer service, according to Statista. But did...
    Read more
    scorecards drive better call performance

    Call Center Quality Scorecards Improve Performance

    This blog has been updated in April 2019 Companies that carefully gather and assess call center...
    Read more
    improve contact center customer service

    Tips for Improving Customer Service in Contact Centers

    This blog has been updated on March 2019 Customer experience (CX) is often classified as an...
    Read more
    essential soft skills for agents

    7 Soft Skills Call Center Agents Need Most

    When looking to hire new call center agents, your Human Resource department may suggest using...
    Read more
    voicemail and callback experience compared

    Voicemail vs. Callbacks: Impact on Call Center CX

    Customer experience executives in all types of organizations continually evaluate call center...
    Read more
    smarter workflows using zendesk & scorebuddy

    Why You Should Integrate Zendesk with Scorebuddy

    Scorebuddy, the market leading QA platform, now offers seamless integration with Zendesk in turn...
    Read more
    use scorecard data to improve emotive cx

    Using Scorecard Data To Improve Emotive CX

    Emotive CX is a vital tool for measuring and quantifying how emotions affect the customer...
    Read more
    biggest call center challenges solved

    The Biggest Call Center Challenges and How to Solve Them

    A successful call center is a competitive advantage. It is a key differentiator for many companies...
    Read more
    call quality metrics shape kpis

    How Call Center Quality Assurance Metrics Impact KPIs

    QA is a process that measures call center and individual agent performance. Your QA metrics...
    Read more