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    use scorecard data to improve emotive cx

    Using Scorecard Data To Improve Emotive CX

    Emotive CX is a vital tool for measuring and quantifying how emotions affect the customer experience positively or negatively. The idea being that a call center agent who is...
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    biggest call center challenges solved

    The Biggest Call Center Challenges and How to Solve Them

    A successful call center is a competitive advantage. It is a key differentiator for many companies...
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    call quality metrics shape kpis

    How Call Center Quality Assurance Metrics Impact KPIs

    QA is a process that measures call center and individual agent performance. Your QA metrics...
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    design and build an effective qa scorecard

    How to Design and Build an Effective QA Scorecard

    Every call center has a different mission. Most fall into two categories, those that are focused on...
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    soft skills drive agent performance

    Soft Skills Predict Performance of Call Center Duties

    Staff turnover is costly for any call center. Several recent studies have shown that most call...
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    scorebuddy voted best contact software

    Award: Scorebuddy - Best Contact Center Software 2018

    Scorebuddy is delighted to announce that they have been voted “Best Contact Center Technology” in...
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    permanent tsb quality assurance improved with scorebuddy

    How Scorebuddy Improved Quality Assurance for Permanent TSB

    One of Scorebuddy’s premiere clients, permanent tsb Group, is a leading financial services provider...
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    scorebuddy enhanced service quality for hr

    How Scorebuddy Improved CX for HR Solution Provider

    A leading human resource and payroll solution provider recently sought expertise from Scorebuddy to...
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    aligning customer sentiment with service delivery

    How to Correlate Internal QA Scores With Customer Sentiment

    This blog series began with “How Call Center QA Improves NPS and Customer Experience,” continued...
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    center agent engagement and company's mission

    Call Center Agent Engagement and Your Company's Mission

    “Why does my job matter?” Every employee asks that question at some point or another, often during...
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