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    Ryanair Uses Scorebuddy's QA Solution

    Ever heard of Ryanair? This innovative airline is making waves in the E.U. and around the region. An accessible and affordable Ryanair flight is a great way to roll over the Alps,...
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    Scorebuddy Voted Best Contact Center Technology

    Scorebuddy has been voted “Best Contact Centre Technology” in the Top 10 Contact Centre Technology...
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    Anatomy of a Good call: Part 3. Measurement

    We read a great article recently by Forbes on measurement where they were debunking the dogma that...
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    Best Practice for Rapport Building in Call Centers

    Introduction During their job interview your agents will have said that they are great...
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    Anatomy of a Good Call: Part 1. Your Agent's Brain

    YOUR AGENTS ARE AMAZING! As you can see from the above illustration, every time they are on a call...
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    Questions to Ask When Buying Call Center QA Software

    The last blog in this series of 'what questions to ask...' looks at other general questions that...
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    14 Questions to Ask When Selecting a Contact Center Tool

    When choosing a contact center QA tool there are many questions that need to be answered before you...
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    Scorebuddy Sponsors CCMA's Best QM Program Award

    Glamour and glitz lit up The Burlington Hotel* at the Irish Contact Centre & Shared Services Awards...
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    Allianz Global Assistance Case Study

    Sector Insurance Key Challenge Replace an access based database of quality monitoring scorecards...
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