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    permanent tsb quality assurance improved with scorebuddy

    How Scorebuddy Improved Quality Assurance for Permanent TSB

    One of Scorebuddy’s premiere clients, permanent tsb Group, is a leading financial services provider in the Irish market. Permanent tsb offers a wide range of banking products and...
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    scorebuddy enhanced service quality for hr

    How Scorebuddy Improved CX for HR Solution Provider

    A leading human resource and payroll solution provider recently sought expertise from Scorebuddy to...
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    aligning customer sentiment with service delivery

    How to Correlate Internal QA Scores With Customer Sentiment

    This blog series began with “How Call Center QA Improves NPS and Customer Experience,” continued...
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    center agent engagement and company's mission

    Call Center Agent Engagement and Your Company's Mission

    “Why does my job matter?” Every employee asks that question at some point or another, often during...
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    Understanding Call Center Quality Assurance Frameworks

    Each call center, at one time or another, fits into, transitions through, or overlaps across three...
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    optimizing strategic call center qa framework

    Evolving a Strategic Call Center QA Framework

    There are no shortage of reasons why call center quality assurance is a necessity, and improving...
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    leverage your qa team effectively

    How to Leverage Your QA Team Effectively

    Managing hundreds or even thousands of calls a day is routine for most call centers, especially...
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    scorebuddy wins tech award 2017

    Scorebuddy: Top 10 Contact Center Tech Awards 2017

    We have been voted amongst the top 10 technology awards!We are extra happy with this result for 2...
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    ryanair adopts scorebuddy qa solution

    Ryanair Uses Scorebuddy's QA Solution

    Ever heard of Ryanair? This innovative airline is making waves in the E.U. and around the region....
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    scorebuddy voted contact tech leader

    Scorebuddy Voted Best Contact Center Technology

    Scorebuddy has been voted “Best Contact Centre Technology” in the Top 10 Contact Centre Technology...
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