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    structure qa scorecards that work

    How to Build a Call Center QA Monitoring Scorecard

    This blog has been updated in June 2019 Positive customer engagement is a critical component of any call center operation. You may think that agents are working at an optimum and...
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    better customer experience through quality

    How to Improve Your Quality Customer Experience

    Customer service teams are often the face of your company. Responsible for all direct personal...
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    smarter qa starts with software

    Why You Need Call Center Software for Call Center QA

    Call center quality assurance (QA) is how you determine if your agents are meeting your goals. It’s...
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    support and success shape customer experience

    How Both Customer Support and Customer Success Impact CX

    In 2017, 64% of Americans contacted some form of customer service, according to Statista. But did...
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    smarter workflows using zendesk & scorebuddy

    Why You Should Integrate Zendesk with Scorebuddy

    Scorebuddy, the market leading QA platform, now offers seamless integration with Zendesk in turn...
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    biggest call center challenges solved

    The Biggest Call Center Challenges and How to Solve Them

    A successful call center is a competitive advantage. It is a key differentiator for many companies...
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    call quality metrics shape kpis

    How Call Center Quality Assurance Metrics Impact KPIs

    QA is a process that measures call center and individual agent performance. Your QA metrics...
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    design and build an effective qa scorecard

    How to Design and Build an Effective QA Scorecard

    Every call center has a different mission. Most fall into two categories, those that are focused on...
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    scorebuddy voted best contact software

    Award: Scorebuddy - Best Contact Center Software 2018

    Scorebuddy is delighted to announce that they have been voted “Best Contact Center Technology” in...
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    Understanding Call Center Quality Assurance Frameworks

    Each call center, at one time or another, fits into, transitions through, or overlaps across three...
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